Returns and Refunds
Every YELLE order is reviewed by a person. If something is wrong with what you received, we will make it right.
Before you send anything back
Email us first at info@yelleskincare.com. All returns must be approved by our customer service team, and we will give you the correct return address. Product sent back without approval cannot be processed or refunded.
What we take care of
- Wrong item. If you received something you did not order, we will replace it.
- Damaged in transit. Email us at info@yelleskincare.com with your name, order number, and photos of the damage.
- Defective or imperfect product. If a product arrives faulty, we will replace it.
- Lost or stolen packages. Please file a claim with USPS first. Send us the claim number and we will send a replacement.
Please contact us within 14 days of delivery for any of the above.
What we cannot accept
YELLE products are skincare, and for the safety of every customer we cannot resell anything that has left our care. We do not accept returns or issue refunds for change of mind, or because a product was not what you expected. All sales are final apart from the circumstances described on this page.
If you have a reaction
Stop using the product immediately and contact your physician. Once you have spoken to them, email us at info@yelleskincare.com with before and after photos. We review every reaction individually and we will take care of you. Your health comes before our return policy.
The 90-Day Product Solution Guarantee
Finding the regimen that works for your skin is a process, and we want to be part of it. If one of our systems turns out not to be the right fit, we will help you find an alternative at a complimentary discount rate.
- Available to customers who have previously purchased an Essential, Treatment or Complete system.
- You must have used the products consistently for at least 90 days. A skin regeneration cycle is 28 days, and it can take up to 90 days to see visible results. Breaking out during the first 30 days is normal as your skin adjusts.
- Email us within 7 days after the 90-day mark for the guarantee to be valid.
- Not valid on purchases made during Semi-Annual, Friends and Family, Black Friday, or any sale over 25% off.
Limitation of liability
YELLE Skincare shall not be liable for any special or consequential damages resulting from the use of, or inability to use, the materials on this site, the interpretation of product benefits, or the performance of the products.