FAQS

YELLE Skincare is the New Standard in Beauty for Melanin Rich Skin. A female owned company made up of 98% women, YELLE Skincare prides itself on being a practical beauty brand for the modern woman who needs hardworking products with multitasking benefits. We work with smart, innovative women to curate the heartbeat and distinct beauty needs of today's multi-faceted woman of color. Licensed beauty professionals, beauty centric research & development led by beauty and business executive thought leaders.

Do you ship internationally?

Yes. We currently ship worldwide to over 240 countries. International orders take more time, typically between 2 and 4 weeks. Please visit our website for further information on international shipping.

Do you offer wholesale for beauty salons?

We do offer wholesale for retail. If you are interested in carrying YELLE Skincare in your store please email info@yelleskincare.com and add 'wholesale' to your email's subject line.

What is your return policy?

All sales are final, but every request is reviewed by a person. If your order arrives damaged, defective, or is not what you ordered, we will replace it. Email us at info@yelleskincare.com within 14 days of delivery and our team will take care of it. Returns must be approved by customer service before anything is sent back. Full details on our Returns and Refunds page.

Are these products good for extremely damaged skin?

Our products cater to many different skin types, including damaged and irritated skin. To find out which products work best for you, we encourage you to take our Skin Quiz before selecting a product.

Are these products good for young children?

Our products are safe for the entire family. We do not currently carry a children's line.

My product was never received and I would like a refund.

We are so sorry if you never received your product. We would happily accommodate your needs, whether that is help finding your lost package, sending out a new package, or refunding you. If you never received your package or your package was lost, please email us at info@yelleskincare.com. Each case is different, so after we evaluate what happened to your product someone from our customer service team will follow up with you to make sure you are taken care of.